FAQ´s

Before contacting us, take your time to read our Frequently Asked Questions, which can provide the answer to your questions. If you can not find your answer and want to get in touch, send an email to: officialbeauniverse@gmail.com

 

➤ How do I cancel my order?

In the event that you wish to cancel your order, please contact us within 24 hours after the order confirmation at . Please note that any cancellation after 24 hours after order confirmation will no longer be allowed and will not be entertained.

In the margin note, a handling fee of USD8 will be charged or 10% of the product price will be charged as handling fee for the cancellation of the item (whichever is greater).

➤ How can I follow my order?

You can track your order  here , enter your tracking number and then press Track to check the status of your order.

➤ When will I get my tracking number?

Once the order has been processed, the tracking number usually takes between 3 and 7 business days to generate. Take note to allow 3 to 5 business days to update your tracking information. If you have not received your tracking number within 5 business days and / or If the tracking status is "not available" within 3 to 5 business days after the date you received your tracking number, send us an email.

➤ Where can I get my tracking number?

You can retrieve your tracking number from your email address after 3 to 5 business days of the confirmation order. If you have not received your tracking number within 5 business days.

You will automatically receive your tracking number within 3 to 5 business days from the date the order confirmation was sent to you. If you have not received your tracking number within 5 business days, send us an email.

➤ How can I know exactly when my order will arrive?

We can not provide you with an exact date and time of delivery. Delivery times are influenced by the availability of the product, the geographical location of the Seller, its delivery destination and the delivery schedule of the courier partner at its location.

➤ I need my quick order, do you provide fast shipping?

Unfortunately, we can not speed up the delivery. Check the delivery time within the United States and internationally as mentioned.

➤ How long is the delivery?

The processing time of the orders is  3-5 business days . Once the shipment is already loaded on the plane, the estimated delivery is  14 to 20 business days for the United States  and  20 to 30 business days at the international level. 

Keep in mind that there are some unforeseen circumstances, such as delays in customs, which we can not control on our part, as well as some delays if there is a next holiday season.

➤ What types of payment do you accept? 
We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.

➤ Do you ship internationally? 
Yes, we send almost everyone.

➤ Has my order been sent yet? 

Orders are usually shipped within 7-10 business days, sometimes sooner. You will receive an email sent when your order has been sent, check your SPAM / garbage box in case you slip there. If you can not find your shipping email or believe you have deleted it, contact us at oficialbeauniverse@gmail.com and we can provide you with real-time information about whether your order has been shipped or not.

 

➤ My item arrived broken or damaged, what can I do? 

If your product is damaged, take pictures and send them to oficialbeauniverse@gmail.com. We will ask you if you want to receive a refund or another. We are not responsible for damage to boxes, boxes or other packaging. This is the responsibility of the carriers to handle them with care, we have no control over this.

➤ I ordered 2 or more items, why did I only receive one?

When ordering several items at once, they can be sent separately, since the products are shipped from different warehouses. You can receive one item before the next. So, do not panic if you do not receive all your items at once ... they will come to you! 

➤ I need to cancel or change my order, how do I do this? 

We always do everything possible to cancel your order, however, if your order has already been sent, we can not cancel it. We will always do everything possible to help your situation. 

If you want to change your order, contact us as soon as possible. We will do our best to adapt to any change as long as your order has not been sent. If your order has been sent, we will not be able to change it, but we will always appreciate a return if you wish.

➤ Is my order still not here please help? 

If your order has taken more than 45 business days since the shipment, contact us and we will review it for you. We offer a money back guarantee or your order will be resent. You can read more about our money back guarantee

 

Put I put the wrong address for my order, can I change it? 

If you have put the wrong delivery address in your order, get in touch as soon as possible. If your order has not been sent, we can update your delivery address without problems. If the order has been sent, unfortunately there is nothing we can do.

➤ Did they charge me more than the product was advertised? 

All our products are processed in USD. It is possible that the price is displayed in your local currency when you browse, but once you make the payment it will revert to USD. Any additional charges you may see on your bank statement will be applied by your bank due to the conversion fees and not to us. In addition, any import / customs duty or VAT is responsible with you (the customer) and not with us (BeaUniverse).